Conditions Criteria

At Phonecross, we buy mobile phone devices in various conditions.

Our pricing model is intricately tailored to reflect the specific condition of your device, ensuring that you receive an optimal value proposition.

Upon initiating an online order, you will encounter a comprehensive list of conditions that your device must meet to qualify for the designated price.

In instances where your phone fails to meet the selected conditions, we conduct a thorough re-evaluation of the offer, considering its actual condition. Should the revised offer fall short of your expectations, you retain the option to have your phone returned to you, with no associated charges.

Our commitment to maintaining transparency and integrity extends to honoring the initially agreed-upon price, provided we receive your device within 14 days of the sell order's creation.

As New

▸ 100% Fully Functioning.

▸ Device looks New With No Scratches or Cosmetic Blemishes.

▸ At Least 90% Battery Health.

▸ No Screen Defects, Discoloration or Pixel Damage on LCD.

▸ No Crack, Chips, Or Dents On Screen and Housing.

▸ Device Must Have All Genuine Parts- No Faulty Parts.

▸ No Water Damage.

▸ Must Pass All of our Diagnostics Test.

▸ Not iCloud/Google Account Locked.

▸ NO Pin/ No Password Lock.

▸ Device Must Be Reset To Factory Setting. ( Click Here for More Info How To Reset Your Device )

Good

▸ 100% Fully Functioning.

▸ Standard Use – Light Scuff/Scratches on Screen Acceptable.

▸ At Least 80% Battery Health.

▸ No Screen Defects, Discoloration or Pixel Damage on LCD.

▸ No Crack, Chips, Or Dents On Screen and Housing.

▸ Device Must Have All Genuine Parts- No Faulty Parts.

▸ No Water Damage.

▸ Must Pass All of our Diagnostics Test.

▸ Not iCloud/Google Account Locked.

▸ NO Pin/ No Password Lock.

▸ Device Must Be Reset To Factory Setting. ( Click Here for More Info How To Reset Your Device )

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Poor

▸ 100% Fully Functioning.

▸ Fair – Heavy Sign Of Use – May Have Excessive Scratches.

▸ At Least 70% Battery Health.

▸ Dents, Scuff Marks/Chipping on Housing But Not on Screen.

▸ No Screen Defects or Pixel Damage on LCD.

▸ Device Must Have All Genuine Parts- No Faulty Parts.

▸ No Water Damage.

▸ Must Pass All of our Diagnostics Test.

▸ Not iCloud/Google Account Locked.

▸ NO Pin/ No Password Lock.

▸ Device Must Be Reset To Factory Setting. (Click Here for More Info How To Reset Your Device)

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Faulty

▸ Device Must Power On.

▸ Functional Device But it Can be Partially Damaged.

▸ The Screen Must Be Working for Testing Purposes.

▸ No Missing Parts Or Components.

▸ Housing Not Bent.

▸ No Water Damage.

▸ Not iCloud/Google Account Locked.

▸ NO Pin/ No Password Lock.

▸ Device Must Be Reset To Factory Setting. (Click Here for More Info How To Reset Your Device)

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Important Information

▸ Where your phone fails to meet the selected conditions, we conduct a thorough re-evaluation of the offer, considering its actual condition.

▸ We Do Not Buy Any Phones that is iCloud Lock / Google Account Lock / Pin or Password Lock.

▸ We Do Not Buy Water Damaged Phones.
(If we identify indications of water damage or observe any related signs on your phone, the sell order will be promptly canceled, and the device will be returned to you.)

▸ In the event that stolen, blocked, counterfeit, or fake devices are submitted to us, we will immediately report the matter to the appropriate authorities. Regrettably, no payment will be processed, and the device(s) will not be returned.

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